FAQ

Frequently asked questions

KIS Cards

How does a KIS Card work?


The cards use NFC (Near Field Communication) & QR Code Technology. For NFC, simply bringing the card near a NFC enabled smart phone will allow the card to transfer the data. If you don't have NFC, simply scan the QR code with the camera app on your smartphone.




How fast does a KIS Card work?


Our cards speed are different depending on the smart phone. We can confidently say that most smart phones will recieve the data between 1 - 2 seconds and sometimes even quicker!




How close does the card need to be to a smartphone for the data to transfer?


You can either lay the KIS Card directly behind the smartphone or hover the card 0 - 5cm away from the back of the smartphone.




How close does the camera need to be to scan the QR code?


For the best results, make sure the QR code fills up the majority of the frame. Your phone will do the rest.




What phones are NFC Enabled?


90% of most modern smartphones are NFC Enabled. We are confident that your business card will work with almost all of your clients smartphones however if you are interested in seeing a list of all NFC enabled smartphones please click here Please note that some phones (for example, iPhone 7, 8 and X) do require a NFC reader app. Most modern phones will read NFC tags wherever you are on your phone!




What phones are QR enabled?


All of them! And most modern day smartphones will have a QR code scanner built right into their camera. Some older phones will need a QR app to scan the code.




Does NFC technology work on phones that have cases?


Yes. Most cases will allow NFC to continue to work, however we can not guaratee all cases will allow NFC to work. Some thicker cases may cause interference.




What happens if my contact details or logo changes?


Each card is locked upon shipment which means the information cannot be erased, changed or modified in anyway. Not even we can change the information. This is a security procedure to stop lost/stolen cards from being abused and manipulated. However, we do offer a re printing/encoding service. For only $20.00 NZD per card, we can reprint and re-encode a brand new card. You can change the design completely if you like, as long as it relates to your original purchase, we will print it! To purchase a new replacement KIS card, contact us via email at: info@kiscards.co.nz or use the form below




What is the turnaround for a KIS card order?


When you place an order with us, we aim to print your order on the same day or the following day. Large quantity orders may take longer. If there is an issue with your order, we will directly contact you however this may delay the process. Once the order is packed and ready to go, our courier will pick up your package from us the next business day. If you place your order on a Thursday/Friday, your order may not be in transit untill the Monday. Our courier (NZ Post), deliver most of our orders within 1 - 3 business days, however we can't guarantee this. Overall, most orders are recieved within 4 - 5 business days of placing your order.





Specific Card Specs

How big is a KIS Card?


Our cards follow the universal CR-80 card size. This size is 86mm (8.6cm) by 54mm (5.4cm) and are only 0.7mm deep. You can compare our cards to your average credit card.




What is a KIS Card made out of?


our NFC Cards are made out of PVC (Plastic.)




Is a KIS Card waterproof?


The cards are waterproof against rain or large amounts of water. Try to avoid getting your card wet, as we can't 100% guaratee your cards will remain the high quality. We do NOT reccomend submerging your card in any water. To keep the print from wearing away, keep the card as dry as possible.





My Data

What data can I encode into the card?


Once you reach the 'Kis Design Studio' you will see a tab on the left for data input. You can currently enter the following data: - First Name - Last Name - Company Name - Mobile Number - Landline Number - Work Number - Email Address - Physical Address - Website URL - Secondary URL Not all of the above fields need to be completed. For example: You can choose to only have Company Name and Mobile Number if you wished. This data will be encoded into both the NFC tag and the QR code.




Once I enter my data, can I change it?


No unfortunately for security reasons, we lock both the QR code and the NFC code making it impossible to change the data. Be extra careful you're inputting the correct information. However, we do offer a re printing/encoding service. For only $20.00 NZD per card, we can reprint and re-encode a brand new card. You can change the design completely if you like, as long as it relates to your original purchase, we will print it! Contact us via email at info@kiscards.co.nz or use the form below to get in touch!




How long does the encoded data stay on the Kis Business Cards for?


Data will remain on the NFC tag for as long as the NFC tag is still in working order (Not damaged). The QR code is exactly the same. We are unable to remotely disable the card/data.




Is my data secure?


Yes. Your data is stored on a secure server that is encrypted. Our NFC tags and QR codes can not be changed or modified in anyway.




Will you use my data for anything other than encoding onto my KIS Card?


No. We will only use your data for input into the cards. Your data will NOT be sent to third party companies or used for marketing purposes.





Custom Design

How do I design my business card?


Simply click on "Design Studio" and you will be redirected to our design website where you can than create, develop and design your business card.




Can I edit the back of the business card?


Unfortunately not. The back of the card will remain white and include your unique QR code.




Can I upload my own images?


Absolutely. Once in the design studio, simply click the "Images" button on the left. Please only use images you have full rights to.




Can I use the Kis Design Studio on my mobile phone or tablet?


Yes. Our design studio, along with all our websites are 100% device repsonsive, therefor can be used on any device. However we do reccomend using a laptop or PC.




Do you charge more for the amount of colours, images etc I use?


No. The price you see, is the price you pay (excluding shipping). Add as many colours, logos, images as you like.





Shipping

Where do you ship to?


As we are a New Zealand business, we ship to anywhere in New Zealand. We use NZ Couriers to ship all of our cards. For international shipping, please contact us.




How much do you charge for shipping?


We currently have two flat rate costs. NZ Post (Urban): $8.00 NZ Post (Rural): $12.00 We don't charge more or less based on quantity of cards. However for orders of 30 cards or more, please contact us.




How long will my package take to arrive?


We estimate the following: 1 - 2 business days for Auckland region. 2 - 4 business days for NZ Wide. If you live in a rural area, please allow 1 - 2 extra business days.




What is the turnaround for a KIS card order?


When you place an order with us, we aim to print your order on the same day or the following day. Large quantity orders may take longer. If there is an issue with your order, we will directly contact you however this may delay the process. Once the order is packed and ready to go, our courier will pick up your package from us the next business day. If you place your order on a Thursday/Friday, your order may not be in transit untill the Monday. Our courier (NZ Post), deliver most of our orders within 1 - 3 business days, however we can't guarantee this. Overall, most orders are recieved within 4 - 5 business days of placing your order.