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FREQUENTLY ASKED QUESTIONS
About KIS Cards
Encoding Data
Designing a KIS Card
Wallet Pass
NFC and QR Code Technology
Shipping
- 01A KIS Card works using NFC (Near Field Communication) and a printed QR code. When you tap the card against a compatible smartphone or scan the QR code with a camera, your digital business card instantly opens in their contacts app - no extra apps needed. You can customise the contact page with your details, links, social profiles, and more. It’s fast, professional, and easy to update anytime without reprinting the card.
- 02KIS Cards are designed to work instantly, with most compatible smartphones picking up the NFC signal or QR code within 1–2 seconds - often even faster! Speed can vary slightly depending on the phone model, case thickness, or how the card is tapped. If it doesn’t register on the first try, simply adjust the angle or try again near the top back of the phone where the NFC reader is usually located. Even with a slight delay, it’s still far faster and more seamless than handing over a paper card and typing in contact details manually.
- 03Thank you for considering KIS Cards! Here's how to place an order with us: Complete the Order Form We will email you a copy of our order form template. Please fill it out with the necessary details, such as contact names, invoicing emails, and billing/shipping addresses. There is also a section to input the encoding information for each employee’s card. The form includes instructions to help you complete it accurately. Submit Business Card Design/Artwork We also require the design or artwork for your business cards. There are three ways to provide your designs: Option 1: Print-Ready Design Submit fully prepared designs that require no edits and are ready to print. For optimal print quality, we recommend providing an InDesign file with all assets and fonts included, adhering to the 86mm x 54mm card dimensions. Option 2: Editable Template with Variable Data Provide a design template in an editable format, such as Adobe InDesign. If the design includes variable data, we will use the contact details from your order form to perform a data merge and personalize each employee’s card. Proofs will be provided for your review before printing to ensure spelling and formatting are correct. Option 3: Design Assistance If you don’t have a finalized design or need help updating your current one, we can collaborate with you to create or replicate a design for your digital business cards. Please note, this service includes an hourly design fee. Designing the Back of the Card By default, the back of the card is white with a black QR code. If you’d like a custom back design, please provide a file with space for the QR code, or let us know your preferences, and we can assist with creating a custom design. Finalization and Payment Once the front and back designs are confirmed and all details are finalized, we will send you an invoice. Payments can be made online via credit card or through a bank transfer. Shipping Once your order is ready, we will ship it via NZ Post to your designated central location. Shipping typically takes 2-3 business days.
- 04Our cards follow the universal CR-80 card size. This size is 86mm (8.6cm) by 54mm (5.4cm) and is only 0.7mm deep/thick. You can compare our cards to your average Credit Card, Drivers License, or ID/gift card.
- 05Because KIS Cards use NFC (Near Field Communication), the card needs to be very close to the smartphone - usually within 0–5 cm. For best results, gently tap the card directly against the back of the phone, near the top or middle area where most NFC readers are located. You can also hover the card just a few centimetres away, but contact or very close proximity works fastest.
- 06Our KIS Cards are made from PVC (Plastic.) While we continue to look into the possibility of using more sustainable materials, at this stage, we are unable to provide our cards in any other material than PVC due to many limitations. Metal NFC cards are not possible due to the blocking effect metal materials have on NFC/RFID technology.
- 07Yes. Most cases will allow NFC to continue to work, however, we can not guarantee all cases will allow NFC to work. Some thicker cases may cause interference.
- 08KIS Cards are water-resistant, meaning they can handle light exposure to water - like rain or small splashes - without issue. However, we don’t recommend submerging your card or exposing it to large amounts of water, as this could damage the internal chip or affect the printed surface. To preserve the card’s appearance and functionality, it’s best to keep it as dry as possible.
- 09Yes. Your data is stored on a secure server that is encrypted. Our cards are also locked/protected to prevent formatting manipulation. For futher information, please view our data protection policy here: https://www.kiscards.co.nz/data-protection
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