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  • What is the size of a KIS Card?
    Our cards follow the universal CR-80 card size. This size is 86mm (8.6cm) by 54mm (5.4cm) and is only 0.7mm deep/thick. You can compare our cards to your average Credit Card, Drivers License, or ID/gift card.
  • How fast does a KIS Card work?
    KIS Cards are designed to work instantly, with most compatible smartphones picking up the NFC signal or QR code within 1–2 seconds - often even faster! Speed can vary slightly depending on the phone model, case thickness, or how the card is tapped. If it doesn’t register on the first try, simply adjust the angle or try again near the top back of the phone where the NFC reader is usually located. Even with a slight delay, it’s still far faster and more seamless than handing over a paper card and typing in contact details manually.
  • How close does the card need to be to a smartphone for the data to transfer?
    Because KIS Cards use NFC (Near Field Communication), the card needs to be very close to the smartphone - usually within 0–5 cm. For best results, gently tap the card directly against the back of the phone, near the top or middle area where most NFC readers are located. You can also hover the card just a few centimetres away, but contact or very close proximity works fastest.
  • Does NFC technology work on phones that have cases?
    Yes. Most cases will allow NFC to continue to work, however, we can not guarantee all cases will allow NFC to work. Some thicker cases may cause interference.
  • How does a KIS Card work?
    A KIS Card works using NFC (Near Field Communication) and a printed QR code. When you tap the card against a compatible smartphone or scan the QR code with a camera, your digital business card instantly opens in their contacts app - no extra apps needed. You can customise the contact page with your details, links, social profiles, and more. It’s fast, professional, and easy to update anytime without reprinting the card.
  • Is my data secure?
    Yes. Your data is stored on a secure server that is encrypted. Our cards are also locked/protected to prevent formatting manipulation.
  • What are KIS Cards made out of?
    Our KIS Cards are made from PVC (Plastic.) While we continue to look into the possibility of using more sustainable materials, at this stage, we are unable to provide our cards in any other material than PVC due to many limitations. Metal NFC cards are not possible due to the blocking effect metal materials have on NFC/RFID technology.
  • Are KIS Cards waterproof?
    KIS Cards are water-resistant, meaning they can handle light exposure to water - like rain or small splashes - without issue. However, we don’t recommend submerging your card or exposing it to large amounts of water, as this could damage the internal chip or affect the printed surface. To preserve the card’s appearance and functionality, it’s best to keep it as dry as possible.
  • What data can I encode into the card?
    You can include a wide range of contact details and links on your KIS Card - everything your clients or customers might need to reach you or learn more about your business. Common options include (but aren’t limited to): First and Last Name Company Name Mobile, Landline, and Work Numbers Email Address(es) Physical Business Address Website URL(s) (primary and secondary) Custom URLs (such as social media or portfolios) All this information is encoded into both the NFC chip and the QR code for seamless access. If you need more custom options or have specific requirements, feel free to reach out at info@kiscards.co.nz.
  • Will you use my data for anything other than encoding onto my KIS Card?
    No. We will only use your data for input into the cards. Your data will NOT be sent to third-party companies or used for marketing purposes without your permission.
  • What happens if my contact details change?
    Each KIS Card can be remotely changed and your details can be updated within seconds! You can make changes to your card via our customer card management portal. For exisiting customers, please create an account at https://portal.kiscards.co.nz and manage your KIS Cards yourself.
  • How long does the encoded data stay on the KIS Cards for?
    The data stored on the NFC chip and printed QR code remains active for as long as the card itself is in good working condition - meaning it’s not physically damaged or worn out. Unlike traditional printed cards, the digital content linked to your KIS Card can also be updated anytime via our Customer Portal, so your information stays fresh and current without needing a new card.
  • Once you encode my data onto a KIS Card, can it be changed?
    Each KIS Card can be remotely changed and your details can be updated within seconds! You can now make changes to your card via our customer card management portal. For existing customers, please create an account at https://portal.kiscards.co.nz and manage your KIS Cards yourself.
  • Can I edit the back of the business card?
    At this time, our online design studio lets you customise only the front of your KIS Card. If you want to edit the back design, you can do so by placing a manual order via email. Just send us your requirements, and we’ll help you create the perfect back design.
  • Do you charge more for the amount of colours, images etc I use?
    No. The price you see, is the price you pay (excluding shipping). Add as many colors, logos, and images as you like.
  • What are the design specifications for a KIS Card?
    If you are designing your own design, please follow the below design specifications 86mm x 55mm RGB 300 DPI Adobe Illustrator or Adobe InDesign file format are preferred for template-based designs (please include all assets and fonts) If you are supplying us with Print Ready designs, please export your artwork in a JPEG or PDF format
  • Can I use/upload my own images?
    Absolutely. Once in the design studio, simply click the "Images" button on the left. Please only use images you have full rights to.
  • Can I customise the QR code?
    If you are placing a manual order with us, then yes. Please ensure you follow the below requirements: The QR code can be any colour as long as there is enough contrast between the QR code and it's background The QR code can be transparent The QR code can be positioned anywhere on the card The minimum size for the QR code is 12mm x 12mm (on a 86mm x 54mm card) There is no maximum size for a QR code. You can include a logo but this will need to be communicated to us and we will have to ensure the logo doesn't interrupt the scanning of the QR code. For online orders placed through the design studio, you will need to email us with your order number and your custom QR code request. If you have any further questions, please email us at info@kiscards.co.nz
  • How do I design my KIS Card?
    Simply click here and you will be redirected to our design website where you can then create, develop and design your business card. OR, you can send us an email with your completed artwork and we can take it from there.
  • How much do you charge for shipping?
    We currently have two flat rate costs for New Zealand: NZ Post (Urban): $10.00 ex GST NZ Post (Rural): $12.00 ex GST And we have three flat rate costs for Australia: Australia Economy (3-6 working days): $20.00 ex GST Australia Courier (2-3 working days): $40.00 ex GST Australia Express (1-3 working days): $70.00e x GST All costs are exclusive of GST and are in NZD. We don't charge more or less based on the number of cards within your shipment.
  • How long will my package take to arrive?
    We estimate the following for NZ deliveries: 1 - 2 business days for the Auckland region. 2 - 4 business days for NZ Wide. If you live in a rural area, please allow 1 - 2 extra business days. Australian deliveries are based on 3 different options: Australia Economy: 3-6 working days Australia Courier: 2-3 working days Australia Express: 1-3 working days
  • Where do you ship to?
    We ship to anywhere in New Zealand and Australia including Rural and PO Box addresses. We use NZ Post to ship all of our orders including some of our international orders. Furthermore, we also have the option to ship cards via Urgent Courier for guaranteed overnight/same-day delivery within New Zealand. We also use DHL to ship internationally for more urgent international orders. For a list of shipping fees please click here.
  • What phones are NFC Enabled?
    Over 90% of modern smartphones are NFC enabled, meaning your KIS Card will work with the vast majority of devices your clients are likely to use. Most newer phones can read NFC cards instantly without needing any additional apps. However, some older device - particularly iPhones prior to the iPhone XS (like iPhone 6, 6s, 7, 8, and X) - do not support background NFC reading. This means they require a third-party app to scan NFC tags. For those cases, every KIS Card also includes a printed QR code, which can be scanned with any smartphone camera as a reliable backup. If you’d like to see a full list of NFC-compatible phones, click here.
  • Once you encode my data onto a KIS Card, can it be changed?
    Each KIS Card can be remotely changed and your details can be updated within seconds! You can now make changes to your card via our customer card management portal. Create an account at https://portal.kiscards.co.nz and manage your KIS Cards yourself.
  • Tips for reading NFC Cards on iOS/Apple Phones
    On some occasions, iOS/Apple phones can struggle to read the NFC tag or gain a consistent connection. Below are some tips on how to achieve the best read each time: 1. Put your phone to sleep (by pressing the side button once) then immediately wake it back up (press the side button again). 2. Hover the top of your phone around 5 centimeters above the card. 3. Tilt your phone downwards (not too fast or too slow) so that roughly the area next to your phone's camera is about 0.5 cm above the card. Should you need any further assistance, please email us at info@kiscards.co.nz or submit a ticket.
  • What phones can scan QR codes?
    Nearly all smartphones with a working camera can scan QR codes. Most modern smartphones - both Apple and Android - have QR code scanning built directly into the camera app. Simply open the camera, point it at the QR code, and a link will pop up automatically. QR codes are a simple and reliable backup for phones that may not support NFC.
  • Does NFC technology work on phones that have cases?
    Yes. Most cases will allow NFC to continue to work, however, we can not guarantee all cases will allow NFC to work. Some thicker cases may cause interference.
  • Can I access analytics for my KIS Card?
    You can view your KIS Card analytics anytime, completely free. The dashboard updates in real time and includes filters so you can tailor the data by date and other preferences.
  • How long does the encoded data stay on the KIS Cards for?
    The data stored on the NFC chip and printed QR code remains active for as long as the card itself is in good working condition - meaning it’s not physically damaged or worn out. Unlike traditional printed cards, the digital content linked to your KIS Card can also be updated anytime via our Customer Portal, so your information stays fresh and current without needing a new card.
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